Frequently Asked Questions About Orders, Shipping, and Payments

If you have recieved the email saying payment confirmation you’re good to go! We will send you the tracking number a maximum 48 hours after that point.

If you have recieved all of our emails but have not recieved one saying ‘payment confirmation’ then the payment has not gone through. Please contact us and we will get it resolved for you.

If you have not received your order confirmation email, please first check your spam or junk folder.

If you still cannot find it, the email address entered during checkout may have been incorrect.
In this case, please place your order again and carefully verify both your email and shipping details.

Once you receive the confirmation email from us, please reply to it in order to proceed with payment.

If you continue to experience issues, please contact us at
stevie@steroids-outlet.com.

Once your order is placed we will send you a confirmation email, asking you to confirm the order. Once this is done we will email you with payment details.

Orders will typically arrive to our customers in 5-14 days however orders can take up to 30 days if there is delays, we ask our customers to allow 7-15 days of no updates on tracking before reaching out for a reship or refund. If you have any questions or concerns please reach out.

We have various shipping distribution centres across USA & Europe all locations are sent tracked and signed for.

The tracking links are sent to you via an automated email when they are loaded onto the system.

PLEASE remember we send them before they are active so if it says tracking number not reconsigned give it a few hours and it should be working.

The Billing name is completely discreet and nothing to do with the products.

Sent in discreet packaging. Please retain your order info and tracking emails as sometimes larger orders are sent across multiple packages. (Normally up to a max of 3).

We accept all credit cards via our secure known gateway

We also support bitcoin for payment.

All packaging is discreet and has no mention of the contents.

Well you don’t! But we are legitimate. My advice would be place a small order if your concerned in anyway. Your card company will back the purchase and we also guarantee you get the product or your money back. All payments are also taken via a known payment vendor to give you piece of mind and control over your money!

So if nothing arrives.. Just message us and we will refund you no issues at all.

Or if you have any other concerns please just message us as we are here to help!

We cannot accept used items back.

We can refund if the item does not arrive.

Yes, everything at the end point needs a signature so we can see its arrived.

Not to worry, contact us. We will look at your tracking number if there is an issue we can reship or refund you.
Email: stevie@steroids-outlet.com

You will get your tracking number in a maximum of 48 hours after you ship. Most of the time its within 12-24 hours.

We do not ship at the weekends, so orders made between Friday PM and Sunday PM will be dispatched Monday AM.

No. Sadly not there is no way of upgrading its one standard service we use.

Yes we accept bitcoin.